Telecommunicators, commonly known as dispatchers, are responsible for answering emergency (911) and non-emergency calls, accurately inputting critical information into a multifaceted computer aided dispatch (CAD) system, and rapidly determining the proper method of dissemination for a broad range of information. They also perform other duties including but not limited to: writing reports, serving subpoenas via phone, monitoring radio traffic, and performing inquiries on criminal histories and driving records. Telecommunicators must be able to multitask, to maintain a composed demeanor during stressful situations, and quickly and confidently make decisions in rapidly evolving situations.
Minimum Requirements
- Be a citizen of the United States
- Be at least 18 years of age
- Be a high school graduate, or the equivalent (GED)
- Be fingerprinted (Provided by FCSO)
- Have a medical examination by a licensed physician (Provided by FCSO)
- Produce a negative result on a drug screen (Provided by FCSO)
- Not have previously committed or convicted of a felony
- Not have committed or convicted of a Class B Misdemeanor within the last 5 years
- Not have committed or convicted of any combination of 4 or more misdemeanors in a lifetime
The Forsyth County Sheriff’s Office does not discriminate on basis of sex, pregnancy, race, color, religion, nation of origin, age, sexual orientation, or disability unless a bonafide occupational qualification exists.
Telecommunicator Responsibilities
- Answers emergency (911) phone calls and non-emergency calls from the community and other law enforcement agencies.
- Collects information and enters it into the computer-aided-dispatch system.
- Dispatches appropriate assistance in response to calls for service.
- Radio-checks deputies and provides requested information.
- Runs driver's license, registration checks, and warrant checks.
- Enters information for AMBER or SILVER alerts.
- Procures assistance and resources as necessary from other agencies.
Telecommunicator Starting Pay
$40,862.90 ($18.49/hr)
Benefits
Fixed shifts, generous paid time off, average 14 working days per month, contemporary equipment, training and conferences, plus County benefits.
Hiring Process
The employment process generally takes 8 – 12 weeks to complete; however, applications may remain active up to 6 months. The employment process will end upon failure of any step in the process and/or the discovery of unacceptable information.
- Standardized Test
- F3 and Biographical Assessment
- Thorough Background Investigation and verification of Criminal Records
- Credit Check
- Orientation
- Interview(s)
- Polygraph Examination
- Drug Test
- Medical / Psychological / Cognitive Skills Examinations (Administered by FMRT)
- Dispatch Observation Period
(Click here for a brief tutorial on starting the online application process!)
Dispatchers are the true first responders, technically the first on-scene at any situation. They are the eyes and ears for our deputies, and the lifeline for our citizens.
Are you ready to serve your community?
Community Involvement
Interested in a job
or inviting FCSO to a job fair?
Phone: 336-917-7008
Email: jobs@fcso.us
Interested in FCSO attending
a community event?
Phone: 336-917-7010
Email: communityoutreach@fcso.us